Cancellations, Refunds & Returns Policy
Booking Reschedules & Cancellations
Private Sessions | Online Courses | Classes | Groupwork | In-Person Events
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Refund & Returns Policy - Overview
Items purchased on Marayaforrest.com / Maraya.co.za shop page.
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Booking Reschedules & Cancellations
Private Sessions | Online Courses | Classes | Groupwork | In-Person Events
We understand that plans change. To help us keep everything running smoothly, please try to reschedule or cancel your booking as early as possible. Here’s how it works:
Private Sessions – Reschedule or cancel up to 48 hours before for a full refund.
Online Courses / Classes / Groupwork – Reschedule or cancel up to 48 hours before for a full refund.
In-Person Events – Cancel up to 7 days before for a full refund.
This allows us to offer the spot to someone else.
How to Reschedule or Cancel:
Click the “Change/Cancel Appointment” button in your confirmation email.
Email us at info@marayaforrest.com.
Transferring Your Booking:
Want to give your spot to a friend? Just send us an email with their contact details at info@marayaforrest.com.
Credits & Refunds
If you need to cancel, you may be eligible for a credit to use for future bookings:
Online Events – Cancel 24 hours before to receive a credit.
In-Person Events – Cancel 48 hours before to receive a credit.
Refund breakdown for In-Person Events:
7+ days before the event – Full refund.
3 - 6 days before – 30% fee applies.
Within 48 hours – 50% fee applies.
Within 24 hours – No refund.
If you’d like to receive a credit instead of a refund, just email us at info@marayaforrest.com.
Special Exceptions
We understand emergencies happen. If you’re facing an unexpected situation, email us at info@marayaforrest.com, and we’ll do our best to accommodate you.
Changes by the Organizer
We may need to reschedule or cancel a session, course, class, or event. If that happens, we’ll notify you as soon as possible.
Agreement
By booking any Online or In-Person session with Maraya, you agree to these terms. If you have any questions or need adjustments, please reach out at info@marayaforrest.com.
For the latest updates, please check our website.
Thank you for your understanding and support!
Refund & Returns Policy
Items purchased on Marayaforrest.com / Maraya.co.za shop page.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
Downloadable audio products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@marayaforrest.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, To exchange your product, please contact info@marayaforrest.com for the physical address it should be shipped to.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, please contact info@marayaforrest.com for the physical address it should be shipped to.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@marayaforrest.com for questions related to refunds and returns.